Discovery before commitment
A rollout shaped around you
Hands-on delivery
A dedicated Customer Success team
A product built with partners, for partners
Identify gaps in technology and personnel that need addressing ahead of rollout
Audit your data sources, assessing their quality, completeness and importance
Establish ownership and who is responsible for which data and systems, and how each is used
Prioritise key pain points alongside quick wins to build early momentum
Scope the integrations and development work required
Confirm roles and responsibilities across teams
Agree timelines and key milestones
Produce a detailed project plan
Establish a regular meeting cadence for the duration of the implementation
Clean, accurate data underpins a successful go-live, so migration is handled carefully. Also, a big part of our pitch is how good our data is, so we make sure it’s working because our promise breaks down without it.
AI-assisted data cleaning tools that flag and resolve inconsistencies before anything enters the system
A "clean data only" policy - we import validated data and quarantine the rest, so your new platform starts from a trustworthy baseline
Address validation against the Royal Mail Postcode Address File (PAF) to ensure resident and property data is accurate
Ongoing data-quality reports so issues are visible and tracked through to resolution
Performance leaderboards to encourage and reward data accuracy across teams
Intelligent fuzzy matching to de-duplicate and reconcile records across sources
We use our specialist onboarding system, OnRamp, to gather everything needed to configure your account efficiently and accurately.
Portfolio details
Payment and contact information
Resident-journey branding
Approval layers and permissions
Day-to-day support is available through dedicated help centres for both audiences, giving residents and your teams immediate access to guidance:
Beyond technical support, a dedicated Customer Success team keeps the relationship proactive rather than reactive. This includes regular catch-ups to ensure your teams remain happy and confident in the system, plus bespoke training sessions and demos tailored to your evolving needs.
Your feedback directly shapes our roadmap. We build with our partners, for our partners. Things like:
Demographic reporting was developed with Dorrington
Tenant Satisfaction Measures (TSMs) built with Touchstone for Places for People Group
Yield Control with HomeQuarters and Essential Living
We are looking for long-term partners to shape the future of tech in UK residential.
