In today’s fast-paced rental market, delivering a seamless, stress-free experience is essential when a resident expresses interest in a property. This initial interaction sets the tone for long-term relationships, making it crucial for property managers to focus on the leasing process and what comes after.
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Residently transforms a traditionally complex process into an effortless experience for both property managers and residents. Tasks typically involving multiple platforms and manual inputs, such as referencing, applications, and contract management, are consolidated into a single workflow with built-in automation to speed up otherwise mundane tasks. Across a tenancy, our experience saves 7 hours and £113 per lease.
Through our high-engagement mobile app, residents benefit from having complete control and visibility over their tenancy journey. With a 95% download rate, the app empowers them to manage everything from move-in services to payments and communication with property managers—all from a single platform. This connected and user-friendly experience encourages residents to remain engaged and satisfied, ultimately increasing the likelihood of lease renewal.
The referencing process is critical for securing reliable residents while minimising delays. That’s why we leverage the best-in-class technology—Let Alliance’s Vista—to deliver quicker, more accurate, and hassle-free referencing. By integrating real-time data assessments with advanced identity verification, we drastically reduce the back-and-forth traditionally associated with referencing, cutting down on time-consuming questions and manual checks.
Moreover, by automatically collecting right-to-rent codes from residents, we can remove the need for manual intervention, reduce administrative burden, and eliminate human error while ensuring compliance with regulatory requirements.
Fraud prevention: Let Alliance and HomeLet conduct more than 800,000 references per year, have access to more fraud and tenant default data than any other referencing business, and have over 30 years of experience in the sector. As such, they have saved operators over £27 million in potential rent arrears in 2024.
Residently’s contract management tool simplifies and speeds up one of the most time-consuming aspects of property management—drafting and issuing lease agreements. Templates are added at a portfolio level and fully customised with specific clauses, such as break clauses, pet agreements, and additional charges, ensuring that each lease meets the unique needs of your properties and residents.
Once the template is set up, generating and issuing a contract takes just five clicks. The contract is sent to the resident via our mobile app, where they can review and sign it digitally, ensuring a seamless and paperless process. Our system also sends automated reminder emails to prompt residents to sign, keeping the process on track without manual follow-ups.
This streamlined approach not only enhances the resident experience but also saves valuable time for property managers. On average, our contracts tool saves two hours per lease, allowing teams to focus on higher-value tasks.
While technology is pivotal in automating and streamlining tasks, human support remains a cornerstone of the Residently experience.
Our resident help bot, powered by AI, is available 24/7 to answer common questions, reducing the burden on property management teams. However, when a resident needs a personal touch, our community team is always available, offering fast, helpful responses. With an average response time of just 22 minutes and a satisfaction rate of 100% in 2024, we ensure that no query goes unanswered for long.
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At Residently, we believe that delivering an excellent resident experience isn’t just about solving problems as they arise—it’s about preventing them from happening in the first place. By starting the renewal process on day one, utilising cutting-edge technology, and fostering a strong sense of community, we help property managers create an environment where residents feel valued and supported, making them more likely to renew their leases.
With data-driven insights, the seamless collaboration between in-house and external teams, and a focus on long-term satisfaction, Residently simplifies operations and enhances the entire resident journey. This proactive approach reduces void periods, improves operational efficiency, and ultimately gives property managers and owners greater returns.
