Social housing and affordable housing providers face unique challenges when managing their portfolios. These properties often require heightened care, attention, and regulatory compliance, creating a complex operational landscape. Property managers must balance the growing need for transparency, tenant satisfaction, and safety while maintaining efficient processes. This is where technology comes in, specifically Residently’s rental operating system. By centralising operations and automating repetitive tasks, Residently frees up property management teams to focus on the more nuanced, human-centred cases that require their expertise. In doing so, it helps operators ensure a more personalised experience for residents, all while increasing operational efficiency and regulatory compliance.
Managing social and affordable housing portfolios demands a system that can streamline operations from offer to renewal. Many housing operators rely on disconnected point solutions, leading to time-consuming manual processes and error-prone data management. The result is inefficiencies, fragmented workflows, and challenges in maintaining compliance with regulatory requirements such as Tenant Satisfaction Measures (TSMs) and safety reporting.
Residently’s end-to-end platform offers a unified system that covers and connects every interaction. From initial applications and resident engagement to ongoing maintenance and regulatory reporting, Residently consolidates all processes into a single system. This eliminates data silos and manual handovers, reducing the risk of errors and ensuring that critical information is always up to date.
For housing associations dealing with regulatory checks like tenant satisfaction surveys, complaints reporting, and safety audits, Residently’s platform offers real-time visibility and comprehensive data collection. This centralised approach simplifies reporting and ensures compliance with evolving regulatory standards—without burdening teams with extra administrative work.
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In social housing, every tenancy represents an opportunity to support individuals and communities. However, the time and effort required to manage routine administrative tasks often detract from the focus on resident care. By automating these repetitive tasks, Residently empowers teams to dedicate more time to the cases that truly need their attention.
Take, for instance, the time savings Residently offers: with our platform, property managers save an average of 7 hours per tenancy. This extra time can be allocated towards personal engagement with residents, ensuring their unique needs are met. This is particularly valuable in social housing, where tenants often require more tailored services and attention. Whether assisting vulnerable residents or coordinating with support services, Residently frees up teams to focus on the human aspects of property management.
Automation also enhances the tenant experience. From automating the collection of holding deposits to streamlining the drafting of contracts, Residently’s platform reduces friction throughout the leasing process. This seamless experience improves resident satisfaction and ensures that processes are handled with precision and speed, reducing the likelihood of administrative errors that can disrupt the resident journey.
The social housing sector operates under a strict regulatory framework, with an increasing focus on tenant engagement, safety, and transparency. From TSMs to safety reporting, housing associations are expected to demonstrate accountability in all areas of operation. However, managing these requirements manually takes time and effort.
Residently simplifies this by automating data collection and reporting by integrating with your maintenance and ticket portal. Our platform then centralises the information needed for compliance, allowing property managers to track tenant satisfaction, safety checks, and complaint resolutions through a single dashboard. AI-generated summaries and alerts flag areas needing attention, ensuring no critical task falls through the cracks.
Social housing operators manage some of the most vulnerable populations, which means that data isn’t just about numbers; it’s about making informed decisions that impact people’s lives. Residently’s platform gives operators access to detailed performance metrics and demographic insights, enabling smarter decision-making at every level.
The power of a centralised data system lies in its ability to offer real-time analytics. With Residently, housing associations can monitor trends in tenant satisfaction, complaints, and maintenance requests, allowing them to adjust their strategies in real-time. AI-driven insights highlight potential risks, such as affordability challenges or demographic shifts, enabling operators to mitigate issues before they escalate proactively.
Moreover, this data helps housing providers meet regulatory requirements more efficiently. Whether preparing for an audit or submitting annual performance reports, Residently ensures that all necessary information is easily accessible and ready for submission, reducing the administrative burden on teams.
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Residently’s platform not only streamlines operations but also fosters a sense of community among residents. Our high-engagement app allows residents to manage their tenancy, pay rent, access documents, and communicate with property managers from a single interface. This increased engagement results in higher satisfaction rates and a stronger connection between residents and their housing provider.
For property managers, this means better resident relationships and fewer complaints. The app also enables housing providers to send surveys, updates, and service announcements directly to residents, improving communication and ensuring that feedback is heard. For example, with our platform, Touchstone—a leading property management company—saw a 30% response rate on resident feedback surveys, significantly higher than the typical 5% response rate through traditional email methods.
Social and affordable housing operators are navigating a challenging landscape, balancing regulatory requirements, tenant satisfaction, and operational efficiency. Residently’s rental operating system offers a solution that simplifies this complexity by centralising operations, automating routine tasks, and unlocking data-driven insights.
By freeing up teams to focus on more nuanced cases, Residently ensures that operators can deliver the human-centred care that social housing residents deserve. Housing providers can enhance tenant engagement, improve regulatory compliance, and create stronger, more vibrant communities through our technology.
As we look towards the future of social housing, it’s clear that technology will play a pivotal role in driving innovation and improving outcomes for residents and operators. Residently is proud to be at the forefront of this transformation, empowering housing associations to meet today’s challenges while preparing for tomorrow’s opportunities.
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